Welcome to the NeoJoy website and all the information, services and products that are provided through it. In these terms and conditions, ‘we’ and ‘us’ means NeoJoy (The company), registered at 15 Station Field Industrial Estate, Kidlington, Oxfordshire OX5 1JD, while ‘you’ or ‘your’ (the customer) means any person who uses the site.

This page’s purpose is to inform you about us and the legal terms and conditions on which we sell any of the products listed on our website to you. Before placing an order on our site, please read these terms carefully and make sure that you understand them. Before placing an order you will be asked to agree to these terms and without accepting our terms, you will not be allowed to order any products from our site.

From time to time, Neojoy may modify these terms & conditions. Please check these terms each time you place an order, to make sure you agree with them.

The copyright in the material contained in the Website, together with the design, text, graphics, photographs, illustrations, logos, service marks, names, trademarks and other material (‘Content’) is protected by copyrights, trademarks and other proprietary rights. You agree to abide by all additional copyright notices or restrictions contained in the Website.

You may not use any of the Company’s trademarks or trade names without Company’s written consent and you acknowledge that you have no ownership rights in or to any of those names and marks.

All orders made by you through the Neojoy website are subject to acceptance and availability, meaning that we may choose not to accept your order for specific reasons (especially if you’re under the legal age).

This contract is between you and us. No other entity shall have any rights to enforce any of its terms.

We reserve the right to change the details, specifications and prices for any products or services shown on this Website. This change may be done at any time and without a notice (although we will inform you if any of the changes affects your order).

In accordance with your rights under the Distance Selling Regulations, you are allowed to cancel your order within 7 days of delivery. You must contact us within 7 days after receipt of the goods, stating your Order number. Also, the goods must be unused.

If the payment has been made for the cancelled goods, you will receive a full refund after returning the purchased items to us using our Return Policy.

You may cancel your order at any time before the dispatch. We also reserve the right to cancel order for any reason prior to goods being dispatched. In any instance, if the paid order is canceled prior to shipment, a full refund will be issued.

Our products cannot be sold to persons under the age of 18. You should be at least 18 years of age to place an order on NeoJoy. If you are under the legal age, we cannot process your order.

NeoJoy uses your personal information in accordance with the Privacy Policy. We assure you that your details will not be passed to any third party without your prior consent. Also, we are committed to ensuring you that all the information you share with us is protected.

In no event will NeoJoy be liable to you or any third party for any direct, special, indirect, consequential or incidental damages. We will not be liable to You in contract, tort, or otherwise for any loss of profits, loss of business, loss of opportunity, loss of anticipated savings, loss of data or any other economic losses whatsoever suffered or incurred by You arising out of the subject of these Terms and Conditions.

This Conditions do not limit our liability in respect of fraud and of personal injury or death to the extent it results from our negligence. Nothing herein shall affect your statutory rights.

Also, when you submit a product review to Neojoy you waive your right to be identified as the author of the work and give us the rights to post the content in any medium.

NeoJoy is not responsible for the content of any external websites linked to Neojoy.

The Terms and Conditions are governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English Courts.

We will not be held responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by an event which is beyond our control

If such an event might affect the performance of our obligations under a contract:

(a) we will notify you in time;

(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event. In case it affects our deliveries, we will arrange a new delivery date with you after the event is over.

You are entitled to cancel the contract with us, in case of an event which is beyond our control. Please contact us before doing so, in order to obtain a refund for the already paid goods.

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms.