Concerned about your satisfaction, we aim to provide a great Customer Service and to make sure that your orders arrive in time and in perfect condition.

All the items ordered from Neojoy.co.uk are sent via Royal Mail First Class and dispatched from our own warehouses, through a fast, safe and secure process, because we want you to receive your goods as quickly as possible.

Every shipment is checked carefully and each item is packed as compact as possible, to ensure the best protection of your order. Also, we pack using only top quality mailing materials and we send our goods discreetly packaged.

Once we process and dispatch your order, you will receive an email to inform you about the status of your purchase. Usually, our goods should arrive at the destination the next day after they’ve been dispatched. However, please allow 5 working days (up to 7 working days for International Customers) before contacting us, as it might take a while for the Post Office to deliver or to return the item to us, in case there was an issue with your order (address, name etc.).

Every shipment is checked carefully and each item is packed as compact as possible, to ensure the best protection of your order. Also, we pack using only top quality mailing materials and we send our goods discreetly packaged.

Once we process and dispatch your order, you will receive an email to inform you about the status of your purchase. Usually, our goods should arrive at the destination the next day after they’ve been dispatched. However, please allow 5 working days (up to 7 working days for International Customers) before contacting us, as it might take a while for the Post Office to deliver or to return the item to us, in case there was an issue with your order (address, name etc.).

Every shipment is checked carefully and each item is packed as compact as possible, to ensure the best protection of your order. Also, we pack using only top quality mailing materials and we send our goods discreetly packaged.

Once we process and dispatch your order, you will receive an email to inform you about the status of your purchase. Usually, our goods should arrive at the destination the next day after they’ve been dispatched. However, please allow 5 working days (up to 7 working days for International Customers) before contacting us, as it might take a while for the Post Office to deliver or to return the item to us, in case there was an issue with your order (address, name etc.).

Our fastest and most flexible delivery service is provided by Royal Mail, which offers guaranteed next day delivery, almost anywhere in the UK.

We also ship to most international destinations, such as North America, Europe, Asia or Australia, using multiple services (DPD, FedEx or Royal Mail). - LIST OF COUNTRIES WHERE WE DELIVER OUR PRODUCTS

We want you to enjoy the best offers on our products, so we charge as little as possible for deliveries outside of UK. There are no extra costs for the goods purchased on our website - the delivery cost is computed on the total size, weight and value of your order.

Our fastest and most flexible delivery service is provided by Royal Mail, which offers guaranteed next day delivery, almost anywhere in the UK.

We also ship to most international destinations, such as North America, Europe, Asia or Australia, using multiple services (DPD, FedEx or Royal Mail). - LIST OF COUNTRIES WHERE WE DELIVER OUR PRODUCTS

We want you to enjoy the best offers on our products, so we charge as little as possible for deliveries outside of UK. There are no extra costs for the goods purchased on our website - the delivery cost is computed on the total size, weight and value of your order.

Delivery times cannot be guaranteed, they are estimates. Deliveries are generally made between 9am and 6pm. However, we take no responsibility for delays or non-delivery if the address or postcode supplied is not correct.

If your delivery is damaged or incomplete, please contact us within 7 working days and, based on your preferences, we will offer you a refund or a replacement for the items.